OPTI Warranty & Repair -- UPS

 
Warranty Policy

What the warranty covers -

OPTI-UPS warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, OPTI-UPS will, at its sole option, repair or replace the product with a similar product.

How long the warranty is effective -

  1. OPTI-UPS offers 3 years limited warranty for all UPS products from the date of initial original purchase.
  2. The third-year warranty covers parts only.

What the warranty does not cover -

  1. Any product that on which the serial number has been defaced, modified or removed.
  2. Damage, deterioration or malfunction resulting from:
    A. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
    B. Repair or attempted repair by anyone not authorized by OPTI-UPS.
    C. Damage to or loss of any programs, data or removable storage media.
    D. Software or data loss occurring during repair or replacement.
    E. Any damage of the product due to shipment.
    F. Improper removal or installation of the product
    G. Causes external to the product, such as electric power fluctuations or failure.
    H. Use of supplies or parts not meeting OPTI-UPS specifications.
    I. Any other cause which does not relate to a product defect.
    J. An adverse operating environment.
    K. Being operated outside the limits of its electrical specifications, has been used in a manner contrary to the product's operating manual or other written instructions.

How to get service -

  1. To obtain warranty service, please contact OPTI-UPS Customer Support for a Return Merchandise Authorization number (RMA). You will be required to provide
    A. A copy of original invoice (Proof of Purchase)
    B. Your name.
    C. Your address.
    D. The serial number of the product.
    E. A description of the problem.
  2. Be sure to clearly mark the RMA number on the outside of the box and to enclose the proof of purchase. Otherwise, your return will be refused. Freight collect or C.O.D. returns will also be refused.

    NOTE: OPTI-UPS is not responsible for any returned product without an assigned RMA.
 

RMA/Warranty Repair Request Form
"*" Indicates Required Field
Company Name:
Contact Name: *
Address 1: *
Address 2:
City: *
State: *
Zip Code:
Phone: *
Extension:
E-mail: *
Serial Number: *
Model of UPS: *
Date of Purchase: *
Problem: *