SERVICE > RMA > UPS

 

Warranty Policy

Full Warranty -

To make a warranty claim you must:

  •         First call OPTI Australia Customer Support Centre Hot Line at 03-9018-5200, fill in the RMA request form at the bottom of this page or contact us at optitech@optiups.com.au;

  •       Return the Product (if warranty service is required) in its original packaging (or suitable alternative) to a Service Agent, as discussed with the Customer Support Centre. To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from us;

  •       Provide a copy of your purchase receipt, to show that this Warranty applies to your Product at the date of your claim.

What the warranty covers:

We warrant OPTI-UPS products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, we will at our sole option repair or replace the product with a like product. This warranty covers shipping of the repaired product back to its original customer. The delivery of the defective product to the Service Agent is the responsibility of the customer.

How long the warranty is effective:

The warranty is effective for the first 2 years from the date of purchase.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

     1.  Any product on which the serial number has been defaced, modified or removed.

     2.  Damage, deterioration or malfunction resulting from:

        a) Accident, misuse, neglect, fire, water, or other acts of nature, unauthorized product modification, or

            failure to follow instructions supplied with the product.

        b) Repair or attempted repair by anyone not authorized.

        c) The fault is result of accidental damage or damage in transit or transportation, including but not limited to

            liquid spillage.

        d) Removal or installation of the product.

        e) Causes external to the product.

        f)  Use of supplies or parts not meeting our specifications.

        g) Normal wear and tear.

        h) Any other cause which does not relate to a product defect.

3. Removal, installation and set-up service charges.

Limitation of implied warranties:

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Exclusion of damages:

OUR LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT. WE SHALL NOT BE LIABLE FOR:

1.   DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT*, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF SOFTWARE, COSTS OF SUBSTITUTE EQUIPMENT, INTERFERENCE WITH BUSINESS RELATIONSHIPS, CLAIMS BY THIRD PARTIES, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

2.   ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.

3.  ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.

Partial Warranty -

  • Covers original owner within 2 years from date of purchase
  • Proof of purchase is needed

    • The warranty shall be void if the UPS is tampered with or altered in any way, damaged by the customer, is improperly used, is subjected to an adverse operating environment, is operated outside the limits of its electrical specifications r has been used in a manner contrary to the product's operating manual or other written instructions.

      

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    RMA/Warranty Repair Request Form
    "t;    *" Indicates Required Field

    Company Name:

    Contact Name:

    *

    Address 1:

    *

    Address 2:

    City:

    *

    State:

    *

    Postal Code:

    Phone:

    *

    Extension:

    E-mail:

    *

    Serial Number:

    *

    Model of UPS:

    *

    Date of Purchase:

    *

    Problem:

    *


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